1). Purchaser agrees to indemnify and hold harmless IVPACKS LLC, its parent company and subsidiaries, hereinafter referred to as "The Company", from and against any and all loss or liability arising in connection with the purchase of any product or material purchased from The Company, except to the extent that indemnification is not allowable by law. Furthermore, Purchaser agrees to indemnify & hold harmless The Company's suppliers, agents and employees acting on behalf and in furtherance of The Company.

2). Neither party (The Company or the Purchaser), its employees or permitted subcontractors or agents shall, under any circumstances, be considered to be an agent, partner, joint venturer or representative of the other party.

3). Purchaser agrees to have adequate advanced technical knowledge of products ordered to adopt, follow and achieve all necessary safety precautions for handling, use, storage, and transport of products ordered from The Company. Purchaser also agrees to abide by all applicable laws that may govern the purchase, transportation, storage, use or advertising and resale of the products sold on this website.

4). Purchaser acknowledges and agrees that The Company makes no warranty, explicit or implied, in the selection, instruction or use of any product supplied by The Company. Further, Purchaser agrees that products ordered by Purchaser cannot be returned to The Company and that no refund is given by The Company unless the products received were not ordered from The Company or if a written RMA (return merchandise authorization) is received from the company in writing. Â Any requests for an RMA must be made in writing within 10 days after receipt of merchandise, but will not guarantee an RMA will be issued. In the event that we do accept a return for goods ordered by the customer, the product(s) returned must be received in original sales condition (no punctured shrink wrap, no missing labels, etc). A restocking fee of 20% will be deducted from the refund along with 100% deduction of shipping charges (both outgoing and return).

5). Damage claims for goods shipped collect on the purchasers account are not reimbursed by The Company.

6). Final clearance and release through Purchasers Customs Authorities is entirely the responsibility of the Purchaser. The Company does not reimburse for any loss due to the Purchasers inability to clear goods in a timely manner or for returns to The Company. This includes perishable items not properly stored during the clearance process.

7). Failure by The Company to enforce any term or condition of this agreement shall not constitute a waiver of rights of The Company.

8). The Company and Purchaser agree that this agreement shall serve as the complete and final expression between the parties, and cannot be modified except in writing with signatures by both parties. Purchaser's submission of this agreement and subsequent order(s) shall be deemed Purchaser's conclusive acceptance and consent to all terms of sale.

9). IVPACKS LLC does not grant payment terms to any public or private entity, except for Federal, State and Educational clients. All other customer types must pay in advance.

10). Many of the products on our website will have a Certificate of Conformance (C of C); others will not. If your organization requires a C of C for any of our advertised products, please be sure and address this requirement BEFORE you place an order. This requirement for an "advanced inquiry" for product documentation may include, but not limited to, any requests for: Certificates of Conformance / Certificate of Quality, Certificate of Origin (COO), Material Data Safety Sheets (MSDS), TSE/BSE Statements, and Certificates of Free Sale. If you require a document that is not available, and the request was made at any time after the order was placed, there is a 25% restocking fee deducted from your credit for returned merchandise. Shipping charges (outgoing or return) are never credited when goods are returned (unless the product received was not ordered by the customer).

11). All shipments must be inspected by the customer on arrival. Damages must be reported within 5 days after receipt of merchandise.

12). Many of the items offered by IVPACKS LLC are obtained through privately contracted manufacturers. We do not give the name of the manufacturer for many of the items on our website. If your organization requires knowing who is the actual manufacturer, it is YOUR responsibility to see if this information will be made available BEFORE your organization places an order. Returns based on this issue will have a 20% restocking fee deducted from the total credit given. There will be no credit given for return shipping charges or any potential damages.